Description

1. **Requesting a Quotation:**
– **What information is required for a quotation?**
To provide you with an accurate quotation, please furnish us with details such as item size, quantity, any special requirements, and, if possible, share the artwork. Expect to receive a quotation within 2 hours of providing this information. If you’re uncertain about specific details, we can offer suitable advice.

2. **Sample Requests:**
– **Can you create a sample for me?**
Certainly! We can produce samples for your approval. Please note that there is a sample charge, which will be refunded upon placing the final order. Keep in mind that any changes based on actual requirements may affect the sampling process.

3. **Delivery Timelines:**
– **What is the expected delivery date?**
If items are in stock, we can dispatch them within 2 working days upon receiving the deposit or full payment. For items not in stock, delivery times may vary based on the product. In general, anticipate a delivery period of 1-2 weeks.

4. **Shipping Options:**
– **How will the goods be shipped?**
Depending on your needs:
– For non-urgent and large quantity orders, we recommend shipping by sea.
– Urgent and small quantity orders are suitable for air freight.
– Express shipping is convenient for small orders, allowing you to easily receive goods at your destination address.

5. **Deposit Payment:**
– **What is the deposit requirement?**
The deposit amount depends on your specific order situation. Typically, a 50% deposit is required. However, we also offer flexibility with deposit amounts, ranging from 20%, 30%, or full payment directly before shipment based on mutual agreement.